Home Approval Factor
What is Home Approval Factor (HAF)?⚓︎
Definition:
It is a quantitative metric that measures the overall satisfaction, functionality, and seamlessness of a smart home project from the end user’s perspective.
Purpose:
To ensure every Dhaki project not only meets technical standards, but truly delights the homeowner.
Info
“Home Approval Factor means that a successful smart home isn’t just great for the person who set it up, but for everyone who lives there.”
Why HAF is Important?⚓︎
- Consistency: Ensures all projects meet Dhaki’s quality promise.
- Client Satisfaction: Translates technical delivery into user happiness.
- Continuous Improvement: Provides measurable feedback for future projects.
- Brand Differentiation: Sets Dhaki apart as a quality-first automation provider.
Info
“Being a smart home administrator is like being an inventor. To be a great inventor, you need to understand your users. What are their needs? What solutions can you invent to solve their problems? How do you know you solved their problems? Can you improve upon the solution?”
Key Benefits of Adopting HAF⚓︎
- Improves Customer Retention & Referrals: Satisfied clients recommend us more often.
- Minimizes Support Calls: A well-integrated home means fewer issues.
- Facilitates Team Alignment: Everyone works toward clear, shared goals.
- Provides Data for Marketing: Quantifiable satisfaction we can showcase.
How Do We Calculate HAF?⚓︎
Rate each area from 1 to 10:
- User Experience
- System Reliability
- Integration
- Design & Aesthetics
- Voice Control
- App Control
- Automations & Scenes
- Privacy & Security
- Support & Training
- Customer Feedback
HAF Score = (Total Points) / 10
HAF Example⚓︎
| Area | Score (1-10) |
|---|---|
| User Experience | 8 |
| System Reliability | 9 |
| Integration | 8 |
| Design & Aesthetics | 7 |
| Voice Control | 8 |
| App Control | 9 |
| Automation & Scenes | 7 |
| Privacy & Security | 9 |
| Support & Training | 8 |
| Customer Feedback | 10 |
| Total | 83 |
| HAF Score | 8.3/10 |
Minimum Standard⚓︎
- Our HAF standard in every project must have HAF 8.0 or higher
- Under 8.0? → Review and improve before completion
HAF Template⚓︎
| Area | Score (1-10) | Notes |
|---|---|---|
| User Experience | ||
| System Reliability | ||
| Integration | ||
| Design & Aesthetics | ||
| Voice Control | ||
| App Control | ||
| Automation & Scenes | ||
| Privacy & Security | ||
| Support & Training | ||
| Customer Feedback | ||
| Total | ||
| HAF Score (Total/10) |
Next Steps⚓︎
- Start using HAF for all new projects
- Discuss and improve the process as we go